CAPABILITIES
Managed Services 24/7 Monitoring + Support
Managed services – also known as Run and Maintain (R&M) – provide continuous uptime, robust security, optimal performance, and predictable support.
The R&M services we offer:
24/7 Monitoring and Support
Proactive 24/7 monitoring to detect and respond to website downtime automatically. AgencyQ acts as Tier 1 support, enabling rapid restoration and providing expert guidance on platform issues to ensure your site is consistently available and operational.
Performance and Functionality Monitoring
Proactive monitoring of major features like search, form-fills, logins, and credit card processing through synthetic transactions, alongside analytics monitoring for performance and responsiveness. We ensure your website remains stable and fully functional, with rapid issue resolution and priority-based bug fixes.
Predictable Budgeting and Maintenance
R&M services are a fixed expense, allowing for easy budgeting, rather than being hit with large, unplanned charges to resolve unexpected issues. Get peace of mind knowing your digital platforms are proactively monitored and managed.
Why It Matters
99.9%
Uptime SLA guarantee for continuous availability with icons: Shield, Clock, Zap, Server
24/7
Support availability for rapid issue resolution with icon 'Clock'
<30min
Average response time for critical issues
15+
Platforms and technologies supported
Benefits
Peace of Mind
Know your digital properties are proactively monitored and managed, giving you confidence that issues will be detected and resolved quickly.
Expert Support
Access to certified platform experts when you need them. AgencyQ acts as Tier 1 support, providing expert guidance on platform issues.
Predictable Costs
Fixed monthly costs for easier budgeting, rather than being hit with large, unplanned charges to resolve unexpected issues.
Proactive Maintenance
Prevent issues before they impact your business through continuous monitoring, synthetic transactions, and analytics tracking.
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Human-centered design (HCD) is the combined capability of user experience and visual design, rooted in a deep understanding of who your users are, what motivates them, and what they are trying to accomplish.
Get the most out of your technology, marketing, and customer experience strategies by aligning digital execution with business objectives and goals.
AgencyQ's technology solutions help our customers to thrive online.
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