Find-it-First Technology Saves Labor, Improves Findability
AgencyQ's proprietary customer experience technology, Find-it-First, has saved the Department of Energy's Office of Science four to seven staff-years analyzing, tagging and migrating data, while ensuring thousands of pieces of complex content are findable online.
AgencyQ's proprietary customer experience technology, Find-it-First, has saved the Department of Energy's Office of Science four to seven staff-years analyzing, tagging and migrating data, while ensuring thousands of pieces of complex content are findable online.
The Challenge
The Department of Energy (DoE) Office of Science is the lead federal supporter of fundamental research in energy and the physical sciences in the U.S. To promote access to scientific research and resources, the Office of Science needed to improve onsite customer experience and search functionality for their content archives.
The Solution
AgencyQ combined its proprietary CX technology, Find-it-First (FiF®), with the Sitecore Experience Platform to achieve personalization at scale. This involved leveraging FiF Natural Language Processing (NLP) solution to analyze and tag high volumes of complex content.
The Results
Combining these robust technologies has saved an estimated four to seven staff-years of labor analyzing, tagging and migrating data. Enhanced personalization has reduced user time spent finding relevant content by half.
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